about us
We know medical equipment.
We serve many clients across the world. With more than 15 years of industry experience, we’ve become a trusted partner for patients, caregivers, healthcare professionals and insurers.
Our team includes highly skilled clinicians, patient service technicians and customer service representatives. They all work together to deliver you the best possible support.
why choose us?
We make is simple for you
Contact us and we will help you with what you are looking for.
You can reach us when you need to
Our team is available 5 days a week Monday to Friday to answer any of your questions.
Customers come first
We make sure our customers come first!
FAQS
1. What are the delivery times?
Orders received will ship within 24-48 hours once an order is approved during normal business hours 8am – 5pm CST, Monday-Friday. Typically ship same or next business day. In-transit times depend on the zone the package is being delivered. Average delivery times are 1- 5 days. While we try to do our best at getting items out to you as soon as possible, please note that some special orders items may take longer than the time frame given on the site to get to you. If you have a deadline, please contact us to make sure we can get it to you in time.
What are the shipping costs?
Most shipping costs are FREE flat rate. (48 contiguous States)
Equipment, over-sized items, special orders, and materials requiring overnight delivery will incur additional charges and you will be notified of the additional charges. If you need an item rushed or overnighted, you will be responsible for the additional charges and we will let you know at the time of the order what those charges will be. Currently, we only offer ground shipping from our website. If you need a faster shipping method such as 2-Day Air or Over Night Shipping, please contact us, so we may help with your request.
3. How can I track my order?
Order Receipt Confirmation by Email- This will be the e-mail you receive concerning your order after it has been placed. When you submit an order, the information that you entered will be sent back to you to confirm that the information is correct. Tracking number will be sent within a day or two.
What is my order status?
Whenever the status of your order changes, you will be able to check this online by logging into our website under “My Account” and then clicking on the “View” button next to the order you placed. Therefore you will be notified if there is any delay. If we are not able to ship your order, you will be notified of this by e-mail. The last status change will be that the order has been shipped. Furthermore we will send you an email with your tracking number. This will allow you to track the progress of your order right to your doorstep.
What is your return policy?
We accept returns within 30 days the item is delivered to your doorstep. Restocking fees of 15% may apply depending on the reason for return.
6. I broke my item, and I need replacement parts, where can I get them?
We currently do not offer any replacement parts. Please try any local medical store, or www.google.com for the specific part that you need.
7. An Item I want to order is out of stock, when will it be available again?
We get new shipments at random times, please feel free to contact us regarding the availability of the item you would like to purchase.